Office Policies & Insurance

If you have any questions about our office policies, please call our office during business hours.

Mission Statement

The goal for my practice is simply to help my patients retain their teeth all of their lives if possible in maximum comfort, function, health, and esthetics, and to accomplish this appropriately
- Dr. L.D. Pankey


If you are a new patient, please arrive at our office 20 minutes prior to your scheduled appointment. If you are an existing patient, we ask that you arrive at least 10 minutes before your scheduled appointment.

If, for any reason, you cannot keep a scheduled appointment, please give us at least 48 hr notice or call us as soon as possible.

If you are a new patient and have recent x-rays, you may request that they be forwarded to us at:



Preserving your smile and oral health is one of the best investments you can make. Yet, dental problems are not always financially convenient. That is why we have arranged to be providers with the following insurance plans.

Give us a call today and our staff will check your insurance eligibility and help obtain your maximum insurance benefits with our practice.

If your dental PPO insurance plan is not listed, we may still be able to work with your insurance. So give us a call and let us find out what type of coverage your insurance provides!

However, we do not participate with any Dental HMO's, Medicaid, Fidelis or Government sponsored insurances at this time.

Financial Information

At Better Living through Dentistry, payment is expected at the time that a dental service is performed. Different financial arrangements can be arranged with our office manager ifyour treatment involves dental insurance or some form of extensive dental care. We encourage you to ask us about our different financing options.

If dental insurance is involved in your dental treatment, we will prepare all of the forms required. However, it must be stated that your dental insurance policy is an agreement between you and your insurance provider, not between your insurance provider and our office. While we can make no guarantee regarding estimated coverage, we will do our best to ensure you receive the most coverage possible. It should also be stated that you are responsible for your total obligation if your insurance benefits yield less coverage than anticipated. We can submit a pre-treatment estimate if you would like to learn what your expected insurance coverage will be. Generally, your insurer will be able to send you a detailed response to this request within four to six weeks.

What payment options are available?

Our office will gladly work with you to find a payment arrangement that will work for you. We are proud to offer interest-free financing through CareCredit. Pre-payment discounts are also available in the amount of 5% as a courtesy to patients who pay in full 5 days before the start of their treatment.

We accept American Express, Visa and MasterCard. Debit Cards are also accepted.